Return & Refund Policy
At Kiddie Mama, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help.
1. Return Window
You may return most products within 7 days of delivery. Items must be unused, undamaged, and in their original packaging.
2. Eligible Products
All products on our platform are eligible for return. Items must be in original condition with tags, labels, and packaging intact.
3. Return Process
To initiate a return:
4. Return Shipping
Kiddie Mama will bear the cost of return shipping. You will not be charged for return pickup.
5. Refund Process
Refunds will be processed within 7–10 business days after we receive and inspect the returned product.
You can choose one of the following refund options:
- Original payment method (credit/debit card, UPI, net banking)
- Kiddie Mama wallet/store credit
6. Non-Returnable Conditions
Returns may be denied if:
- Product shows signs of usage
- Original packaging is missing
- Product is damaged due to misuse
7. Exchange Option
Currently, we do not offer direct exchanges. You may return the item and place a new order.